Terms & Conditions
We at Plush Surroundings value you as our customers and want you to like and enjoy your purchases and have no confusion about how to use our site, your safety and your privacy. With that in mind, please browse our Terms & Conditions. If you have any questions, please contact us and we look forward to helping you. If you have any special requests, questions or other purchase inquiries, please don't hesitate to call 805-646-3636 or email us.
Call hours: Mon-Fri 9am - 6pm PST
FOLLOW YOUR ORDER
CALL: 805-646-3636 to check the status of your order.
SHIPPING & DELIVERY
Standard Ground shipping within continental U.S. $ 4.50 US for first 10 items, then $ 2.50 for each additional 10 items. Applies to "Intimates" items only.
We also offer express and overnight delivery. Please email us or call 805-646-3636 if you would prefer one of these methods.
RETURNS & EXCHANGES
We want you to be happy with the items you buy from us. Returns allowed for size change only for unused and unworn items. Please return your items within 10 days of receipt. Simply return your items in their original packaging including the packing slip, and send it to the address below using a trackable and insured shipping method. Plush Surroundings is not responsible for items we don't receive. All other unworn and unused returns are for store credit only.
Shipping and handling charges are not refundable.
728 Highland Drive
Ojai, CA, 93023
When we receive your package we will promptly process the exchange (minus shipping costs).
Orders shipped within California will incur the standard Ventura Country, California 8.25% sales tax.
We use Secure Socket Layer (SSL) technology to protect your payment information as it is transmitted to us. This industry-standard technology protects the confidentiality of the personal and financial information you send us via the internet.
Plush Surroundings respects your privacy. We do not share your personal information and keep it confidential to ensure that you are safe and secure while shopping with us.
Plush Surroundings collects your personal information in order to process and fulfill your order efficiently and to communicate with you about your order. This information is stored on our SSL secure hosting services.
Information including name, shipping addresses, billing addresses, phone numbers, and email addresses are required to process orders. Contact and financial information requested is used for billing purposes only. Shipping contact information including phone numbers and shipping addresses are shared with delivery couriers in order to fulfill delivery of orders. The information that these companies receive from Plush Surroundings is safeguarded and is only used to provide customer service.
Plush Surroundings is the sole owner of information collected on this site. We do not sell, share, rent, or exchange this information to any third party other than described above.
OUR EMAIL LIST
If you want to receive news and new product information, just send us an email to be added to our list. News and updates subscribers at Plush Surrounding receive new product information, special sales notifications, and updates on our latest happenings. We respect your privacy and will not sell, give, or rent our email lists. Plush Surroundings update services are permission-based lists only. You may unsubscribe from our email list at any time. If you wish to do so, please contact us and we will remove your address immediately.
A 'cookie' is a small data file that contains information about the sites you have visited. Cookies do not contain personal information. However, we do use this anonymous information to collect traffic pattern data, which helps us refine our site design, products, and your shopping experience.
We reserve the right to change our policies at any time to keep our terms and conditions in step with our business. You may always return to this page to review or terms and conditions.